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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Relevant standards: | must include AS/NZS 4360: 2004 Risk management may relate to: AS2630-1983 Guide to the selection and application of intruder alarm systems for domestic and business premises HB 167:2006 Security Risk Management HB 436 Risk Management Guidelines - Companion to AS/NZS 4360 HB 231:2000 Information security risk management guidelines other standards relating to the treatment options as published and distributed by Standards Australia. |
Security risks may be: | acceptable across all aspects of operations across limited number of operations high likelihood long-term low likelihood potentially avoidable potentially unavoidable short-term unacceptable. |
Riskrelates to: | the chance of something happening that will have an impact on objectives. |
Risks may relate to: | break-ins business operations confidentiality deliberate or accidental damage finance OHS personnel theft threats of loss, harm or damage to persons or property trespass unauthorised access vandalism workplace environment. |
Assessment ofoperating environmentmay relate to: | competitors core business functions environmental issues financial markets industrial relations market share nature of operations neighbours scale of operations situational issues size stability stability of company, organisation, industry and market stakeholders type of industry workforce. |
Security risknature and causesmay be: | client-based external financial internal mechanical operational skill based. |
Treatment optionsmay relate to: | attendance confidentiality interventions regularity of presence rehearsals surveillance. |
Verifiable evidencemay include: | incident reports insurance data official records organisational data video evidence witness statements. |
Criteriamay include assessment of: | budgetary constraints environmental issues industrial relations legal issues nature of the task operating environment of organisation organisation structure organisational image political influences terms of reference timeframes. |
Presentationmay involve: | charts and statistical reports computer equipment including data projectors models real-time demonstration simulation the use of audio and video. |
Terms of referencemay relate to: | client expectations cost limitations and exclusions of access to information lines of authority operational environment roles and responsibilities scale of the assessment eg full-scale operation or limited to a particular section or operation of the company security and other clearances timeframe. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |